Visited in laws in Tucson last week. The day before heading back to Albuquerque Mom turned on the AC and it was not working properly. Called company original unit was from and was not satisfied with their answers and results. Decided to call Strongbuilt as they have the company in Albuquerque as well and I need work done at home in Edgewood NM. Thought we might get bonus points if we use them? Need all the help one can get nowadays right! Anyway called Strongbuilt telling them We were heading home and needed an estimate ASAP before we leave! The lady on the other end of the phone (sorry I forgot her name) put it out to dispatch and one of their Tech support and shop managers (Jeff Gray) took the call and made the appointment for his first call the next morning 8:00. He checked out everything and even spent time troubleshooting the old unit and was unable to repair. After gathering info needed he gave us 2 quotes baseline and middle. We went with the middle estimate and they were able to make changes with scheduling and installed new unit the next day so my 87 year old pops and 82 Mom did not have to go without AC. Sorry so long but I wanted you to know how much I appreciated everyone fromm Strongbuilt. We are a veteran family and so is the company so we welcomed the discount. The installer Mike S lead and David M helper stayed till 9:30 to complete the installation in 1 day. It has been a long time since I have been this happy with a contractor. Being one myself I appreciated their expertise on how the system works, warranties, product knowledge and the way they treated the in-laws was nothing short of professional and perfection. All of the employees we met and dealt with are true subject Matter Experts.
Thanks to everyone who made this happen, and we will be calling your company again.
